1. Summary
- Try Feedza free first. You pay only when you choose a plan.
- Each payment covers a fixed period (1, 6 or 12 months). Plans do not renew or charge you automatically.
- You can cancel anytime. Your plan stays active until the end of the period you paid for.
- Duplicate payments, wrong charges and payments for a plan we could not switch on are refunded in full.
- Approved refunds reach your original payment method within 5 to 7 working days.
2. How billing works
- Plans and prices are shown on our pricing section and in your dashboard under Settings → Plan & billing. All prices are in Indian Rupees (INR).
- You can pay online (UPI, debit or credit card, net banking or wallet, processed securely by Razorpay) or by UPI or cash directly to us.
- Every payment is a one-time payment for the period you choose. We never save your card and never charge you again without you paying again yourself.
- If you pay before your current plan ends, the new period starts when the current one ends. You do not lose any days.
3. Free trial
Every new business gets a free trial with the full product. No payment details are needed for the trial. We recommend you use it to check that Feedza fits your business before you pay.
4. Cancelling your plan
- Because plans do not renew automatically, you do not need to do anything to stop future charges. Simply do not renew when your plan ends.
- If you want us to close your account, email or WhatsApp us from your registered email or phone. We will confirm within 2 working days.
- After cancellation, your dashboard stays open until the end of the paid period. Before that, you can export your reviews as a CSV file.
- After your plan ends there is a short grace period. Then the dashboard is locked and your data is kept and deleted as described in our Privacy Policy.
5. When you get a refund
We refund the payment in full in these cases:
- Duplicate payment: you were charged twice for the same plan or order.
- Wrong amount: you were charged more than the plan price shown at the time of payment (the extra amount is refunded).
- Plan not switched on: your payment succeeded but we could not switch on your plan within 48 hours of you telling us.
- Paid by mistake: you ask for a refund within 48 hours of the payment and have not used the paid period (for example, you paid for the wrong plan). We can also move the payment to the right plan instead.
If we stop offering Feedza, or close your account without you breaking our Terms of Service, we refund the unused full months of your paid period.
6. When there is no refund
- For the part of a period you have already used, or for unused days after you cancel.
- When you simply stop using Feedza before your plan ends.
- When we suspend or close an account because it broke our Terms of Service (for example fake reviews or misuse of customer data).
- For refund requests made more than 7 days after the payment, except in the cases in section 5.
7. How to ask for a refund
Email or WhatsApp us with:
- Your business name and the email you log in with.
- The payment date and amount, and the Razorpay payment ID (starts with “pay_”) or UPI reference.
- The reason for the refund.
Email support@feedza.in or WhatsApp +91 70587 32365.
8. Refund timeline
- We reply to every refund request within 2 working days.
- Approved refunds are started within 2 working days and reach your original payment method (the same UPI ID, card or bank account) within 5 to 7 working days. Some banks may take a little longer.
- Payments made in cash or by UPI directly to us are refunded by UPI or bank transfer to you.
- When a refund is made, the paid period it covered is removed from your plan.
9. Failed payments
If money was taken from your account but the payment failed, your bank or Razorpay usually returns it automatically within 5 to 7 working days. If it has not come back after that, contact us with the details and we will help.
10. Contact
Questions about payments or refunds? See our contact page, email support@feedza.in or call +91 70587 32365.